Terms & Conditions

Our current terms and conditions for delivery and payment apply exclusively to all deliveries and payments. Any terms and conditions of the customer to the contrary require our written consent. On an order being placed, our “General Terms and Conditions of Business” below are deemed to be accepted.

1. Prices

  1. All of the prices in this site are stated before the addition of VAT at the statutory rate and are non-binding. 
  2. Delivery will take place from our Thessaloniki warehouse. Packaging costs are included in the prices as stated, unless the customer should express a wish for some special packaging.

2. Payment terms and discounts

  1. Invoices are payable net.
  2. In the event of default of payment, all claims arising out of the business relationship are due for immediate payment. This does not apply if the customer is not responsible for the delayed payment. The seller is entitled to charge interest on areas in accordance with the statutory regulations.
  3. Even in the presence of complaints, the customer remains obliged to pay the purchase price in accordance with §1, provisionally on subsequent adjustment of the difference. To this extent, no right of retention exists.
  4. The seller must receive all foreign payments free of charges and reserves the right to execute the order on a direct debiting or cash in advance basis.
  5. The customer can only offset such claims as are undisputed or legally effective.

3. Delivery

  1. The goods are packaged in the manner regarded as standard in the trade. The seller is entitled to make partial deliveries if:
    1. Partial delivery is applicable for the customer within the context of the intended purpose of the contract,
    2. Delivery of the rest of the goods ordered is guaranteed.
    3. This gives rise to no significant extra outlay to the customer or any additional costs, unless the seller should state that it is prepared to accept these costs. Partial deliveries undertaken and invoiced by the seller must be settled in accordance with the terms and conditions for payment.
  2. As a basic principle, prospective delivery dates indicated by the seller are non-binding, unless a specific date has been expressly guaranteed by the seller. The seller’s obligation to deliver is conditional on the seller itself receiving supplies in good time and properly. The seller is entitled to withdraw from the contract if at no fault, due to its own supplier delivering late, incorrectly, or not at all. On the occurrence of any obstacle to delivery caused by the customer, this party must bear all of the costs which have arisen and may subsequently arise.
  3. The customer is only entitled to withdraw from the contract due to failure to observe the delivery date set if the customer has provided the seller with a minimum period of two weeks’ grace, notified in writing, unless a fixed delivery date has been expressly agreed, or the customer proves that due to the delay it has no further interest in accepting delivery.
  4. Shipment takes place in all cases to the account and risk of the customer, unless otherwise agreed. As a basic principle, the risk is transferred over to the customer upon handover of the goods to the carrier (post office, railway, freight forwarder, parcel service, etc.).
  5. Only at the express wish of the customer will be shipment be insured by the seller against theft, breakage and transit damage, or any other insurable risks.
  6. Should the seller receive printing motifs, lettering, logos or the like from the customer for the purposes of processing with regard to an order the customer has placed, then the customer bears sole responsibility for ensuring that the rights of third parties are not infringed by the use of such characters and symbols or by the manner of their use within the context of the order. The customer shall procure the necessary approvals or licensing from third parties and provide proof thereof to the seller on request. In such cases the customer is obliged to indentify the seller from and against all claims upon first demand.

4. Liability for defects

  1. Specifications regarding weight, dimensions, capacities, performance, colors etc. are provided for guidance only, unless expressly assured or applicability for the purpose intended by the contract assumes that they correspond precisely.
  2. The items delivered must be carefully examined without delay on delivery to the customer or to the third party designated by the customer. They are deemed to be approved if the seller does not receive written notification stating a complaint in respect of apparent defects or other defects identified in the course of a careful examination carried out immediately within eight working days from delivery of the specific item, or otherwise within eight working days of discovery of the defect.
  3. At the request of the seller, and only subsequent to agreement in advance, the items delivered in question must be returned to the seller, free of any freight charge. If the complaint is justified, the seller will refund the costs of the least expensive method of shipment; this does not apply where the costs are increased because the item delivered has been located at some other place than that designated for its proper use.
  4. In the case of material defects in the items delivered, the seller is in the first instance obliged and entitled to take steps to make good the defect or proceed to a replacement delivery, at its own discretion and within an appropriate period determined internally. If these measures fail, the customer may reduce the purchase price appropriately or withdraw from the contract.

5. Compensatory damages

The seller bears liability only in the event of deliberate intent and gross negligence on the part of its organs, legal representatives and authorized agents, or breach of significant contractual obligations (cardinal obligations).

  1. In the event of mildly negligent breach of cardinal obligations, liability is restricted to those damages foreseeable as typical of such a contract.
  2. This exclusion of liability and limitation of liability does not apply for personal damages, nor to damages to privately used items in accordance with product liability legislation, or to the extent that liability is an essential stipulation of the law.
  3. Claims to compensatory damages against entrepreneurs lapse at the latest one year from the statutory commencement of the limitation period, unless the claim is based on deliberate intent

6. Applicable law, place of jurisdiction

  1. Greek law applies.
  2. The place of jurisdiction for any disputes arising out of the business relationship between seller and customer is, to the extent permitted by law, court of Thessaloniki.
  3. The seller is entitled to raise a claim at the customer’s place of jurisdiction.
  4. If any arrangement in the contract or in these general terms and conditions of payment should be legally ineffective, this shall have no bearing on the effectiveness of the remaining conditions. In place of the legally ineffective condition and in the event of any omissions in the contract or in these general terms and conditions of delivery and payment, deemed to be agreed shall be that legally effective arrangement which the parties to the contract would have agreed in accordance with the commercial objectives of the contract and the purchase of these terms and conditions for delivery and payment, if they had recognized the shortcomings in the arrangements.